bdck Privacy Policy — Your Data, Your Rights

Introduction

bdck (operated at bdck.ws) is committed to protecting the privacy of every player who uses its online casino and cricket betting platform. This Privacy Policy sets out the types of personal data we collect, the purposes for which we use it, the circumstances in which we may share it, and the rights that players in Bangladesh have with respect to their own personal information. This Policy should be read together with our Terms and Conditions, which govern the overall relationship between bdck and its players.

By creating an Account on the bdck Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the bdck Platform and should close any existing Account.

Information We Collect

bdck collects personal data in the following categories in the ordinary course of operating the Platform:

• Account Registration Data

  Full name, date of birth, mobile phone number (used as your primary identifier and for bKash/Nagad/Rocket wallet verification), and any username or password you create. This data is collected when you register an Account and is required to access the Platform's real-money features.

• Identity Verification (KYC) Data

  Government-issued identification documents (such as a National ID card or passport copy) and supporting documents that may be requested as part of our identity verification process. KYC data is collected when required by our internal compliance procedures or when a withdrawal request meets a review threshold.

• Transaction and Financial Data

  Records of all deposits made via bKash, Nagad, Rocket, or Upay, including transaction reference numbers, amounts in BDT, timestamps, and the mobile wallet number used. Records of all withdrawal requests, processing status, and completion details. This data is retained for financial reconciliation and regulatory compliance purposes.

• Gaming Activity Data

  A full log of your gaming sessions on the Platform, including game type, bet amounts, outcomes, session duration, and timestamps. This data is used for account management, fraud detection, responsible gaming monitoring, and dispute resolution. Sports betting activity, including markets selected, stakes, and settlement outcomes, is also logged.

• Device and Technical Data

  IP address, device type and model, operating system version, browser type, mobile network carrier, and session identifiers. This technical data is collected automatically when you access the Platform and is used for security monitoring, fraud prevention, and platform optimisation for Bangladesh mobile network conditions.

How We Use Your Information

The personal data collected by bdck is used exclusively for the following purposes:

1. To create, manage, and maintain your bdck Account, including processing your login credentials, updating account preferences, and managing your BDT wallet balance.
2. To process deposits and withdrawals in BDT through bKash, Nagad, Rocket, and Upay, including verifying transaction authenticity, matching wallet numbers to registered Accounts, and maintaining accurate financial records.
3. To verify your identity and age (21+) through our KYC process, including reviewing identity documents, confirming your date of birth, and ensuring compliance with the age restriction requirements set out in our Terms and Conditions.
4. To monitor gaming activity for fraud detection, anti-money-laundering compliance, and responsible gaming purposes, including identifying unusual betting patterns, reviewing high-value transactions, and flagging accounts that may show signs of problem gambling behaviour.
5. To provide customer support via live chat, including reviewing your account history and transaction records to resolve queries, investigate disputes, and respond to support requests in a timely manner.
6. To send you service-related communications, including deposit confirmations, withdrawal notifications, account security alerts, and updates to our Terms and Conditions or this Privacy Policy. These communications are operational in nature and are not marketing messages; they are sent to the mobile number registered to your Account.

Legal Basis for Processing

bdck processes your personal data on the following legal grounds:

1. Contractual Necessity: Processing your Account registration data, transaction data, and gaming activity data is necessary to perform our contract with you as set out in the Terms and Conditions.
2. Legal Obligation: Processing KYC documents, transaction records, and gaming logs is required to comply with applicable anti-money-laundering regulations and age verification obligations.
3. Legitimate Interests: Processing device and technical data for fraud prevention, security monitoring, and platform performance optimisation reflects bdck's legitimate interests in operating a safe and reliable platform for its players.
4. Consent: Where bdck sends you promotional communications (if you have opted in to receive them), the legal basis for that processing is your consent. You may withdraw consent for promotional communications at any time by contacting our support team.

Payment Data and Mobile Wallet Privacy

All financial transactions on the bdck Platform are conducted in BDT through Bangladesh's leading mobile wallet services: bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, bdck records the mobile wallet number associated with the transaction, the transaction reference number issued by the wallet provider, the amount in BDT, and the date and time of the transaction. This information is stored securely and used only for the purposes of processing your payment, reconciling your account balance, and meeting our financial record-keeping obligations.

bdck does not store your full mobile wallet PIN or password. Payment authentication is handled directly between your device and your mobile wallet provider's secure servers. bdck only receives a confirmation signal and a transaction reference upon successful payment authorisation. Your mobile wallet credentials are never transmitted through bdck's systems.

Sharing Your Information

bdck does not sell, rent, or trade player personal data. We may share personal data only in the following limited circumstances:

1. Game and Platform Providers: bdck shares anonymised session data with its licensed game providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe) as required for game operation and technical integration. No personally identifiable information beyond a session token is shared with game providers for routine game operation.
2. Payment Processors: Transaction data is shared with our payment processing partners to the extent necessary to process deposits and withdrawals. This includes mobile wallet transaction reference numbers and BDT amounts. Payment processors are bound by confidentiality obligations and are permitted to use transaction data only for payment processing purposes.
3. Legal and Regulatory Authorities: bdck may disclose personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or legitimate legal process. bdck will, where legally permissible, attempt to notify the affected Player before complying with such a disclosure request.
4. Fraud Prevention and Security Services: Device fingerprinting and IP address data may be shared with fraud detection service providers for the purpose of identifying and preventing account fraud, bonus abuse, and money-laundering activity. Such providers process this data only on behalf of bdck and under strict confidentiality obligations.

In all cases where personal data is shared with a third party, bdck requires that party to maintain appropriate data security standards and to use the shared data only for the specified purpose. bdck does not authorise third parties to use player personal data for their own independent marketing or sales purposes.

Cookies and Tracking Technologies

When you access the bdck Platform through a web browser, we use browser cookies and similar tracking technologies to support the operation of the Platform. The types of cookies used include:

• Session cookies that maintain your logged-in state during an active gaming session and expire automatically when you close your browser or log out.
• Authentication cookies that verify your identity on return visits and prevent unauthorised access to your Account from unrecognised devices.
• Preference cookies that remember your language setting and other display preferences so that you do not need to re-enter them on each visit.
• Analytics cookies that collect aggregated, anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used to improve Platform performance and user experience.

You may disable cookies in your browser settings; however, disabling essential session and authentication cookies will prevent you from logging in to your bdck Account and using the Platform's real-money features. bdck does not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

bdck retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods: Account registration data and KYC documents are retained for a minimum of five years following Account closure; transaction records and gaming logs are retained for a minimum of five years from the date of the transaction or gaming session; device and technical data is retained for up to twelve months from the date of collection. These retention periods reflect the minimum periods required by applicable financial record-keeping regulations and are applied consistently across all player accounts.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bdck's internal data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes, but it can no longer be used to identify any individual player.

Data Security

bdck implements a range of technical and organisational security measures to protect player personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL encryption across all pages of the Platform; server-side encryption of sensitive data at rest; access controls that restrict internal access to personal data to authorised personnel only; two-factor authentication requirements for administrative access to bdck's data systems; and regular security reviews of Platform infrastructure and third-party integrations.

While bdck takes all reasonable steps to protect your personal data, no data transmission over the internet or mobile network is entirely secure. Players are responsible for keeping their own Account credentials (username, password, and the mobile number registered to their Account) confidential. If you suspect that your Account has been compromised, please contact bdck support immediately via live chat on the Platform.

Your Data Rights

As a player using the bdck Platform, you have the following rights with respect to your personal data:

1. Right of Access: You have the right to request a copy of the personal data that bdck holds about you. Requests should be submitted via live chat support and will be responded to within a reasonable period.
2. Right of Rectification: You have the right to request that bdck correct any inaccurate personal data held about you. If you believe that any information on your Account is incorrect, please contact support to request a correction.
3. Right of Erasure: You have the right to request that bdck delete your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected. This right is subject to bdck's legal obligations to retain certain categories of data (e.g. financial records) for the minimum periods specified in Section 8.
4. Right to Restrict Processing: You have the right to request that bdck restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
5. Right to Withdraw Consent: Where bdck processes your data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time by contacting bdck's support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact bdck via the live support chat available on the Platform. bdck will acknowledge your request promptly and respond substantively within a reasonable period. Please note that some requests may be subject to identity verification before bdck can act on them.

Children and Minors

The bdck Platform is strictly restricted to individuals who are 21 years of age or older. bdck does not knowingly collect personal data from any person under the age of 21. If bdck becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated Account will be closed. If you believe that a minor has registered an Account on the bdck Platform, please notify bdck support immediately via live chat so that appropriate action can be taken without delay.

Changes to This Privacy Policy

bdck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services offered on the Platform. When a material change is made, bdck will notify registered Players via a notification on the Platform (visible upon next login) prior to the change taking effect. The revised Policy will be published on this page with an updated "Last updated" date. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should close your Account before the revised Policy takes effect.

Your Privacy at a Glance

A summary of the key privacy protections bdck provides to every player on the Platform: